Read the AT&T phone bill, too

Submitted by Rafael DeGennaro on Thu, 2006-03-30 15:12.

Our organization’s March 15 phone bill from AT&T mistakenly charged a federal subscriber line charge for the 800-number line. AT&T also failed to fix the international rate, for the second month in a row. The AT&T customer service rep immediately admitted both mistakes, but they’re annoying. It just goes to show: big, unresponsive institutions like AT&T and Congress need careful watching.